IT Support Level 3 Apprenticeship - Link Integrated

IT Support Level 3 Apprenticeship - Link Integrated

Are you looking to launch your career in IT, networking and security?

We’re looking for an IT Support Apprentice to join our team, where you’ll gain hands-on experience supporting a range of IT and security systems.

Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You’ll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry.

What you’ll be doing:

As an IT Support Apprentice, you’ll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems.

Responsibilities:

• Providing 1st & 2nd line support to staff and customers across IT and security systems.
• Keeping our networks running smoothly with updates, patches, and upgrades.
• Supporting remote users and apps – configuring, troubleshooting, and making sure things work.
• Managing user accounts and access across our platforms.
• Helping keep our 5,000+ devices connected and secure.
• Looking after our VOIP system and CCTV video management systems.
• Teaming up with external suppliers to get the right kit and support in place.
• Pitching in with general admin tasks when needed.

What we’re looking for:

• A natural multitasker who can prioritise what matters most.
• Basic networking knowledge (LAN, WAN, WiFi, DNS, DHCP, port forwarding).
• Confident with Microsoft Windows, Office, and familiar with iOS & Android.
• A strong communicator who works well in a team (but also cracks on independently).
• Reliable, accountable, and cool under pressure.
• A problem-solver who doesn’t just find the issue – you fix it.
• Someone eager to learn and grow into new technologies, especially in security systems.
• Driving licence and own vehicle (due to location of the office)

You don’t need to know everything on day one — full training will be provided to help you build confidence and expertise.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working hours:

• 40 hours per week, Monday to Friday, 8:30am to 5pm with 30 minute lunch break.

Benefits:

• 28 days holiday allowance (including bank holidays).
• Company events.
• Casual dress.
• Employee mentoring programme.
• Free, on-site parking.
• Ongoing support and training throughout your apprenticeship.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

How to apply

To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.