Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves leading my team in delivering great customer service by selling the right products to grow sales. Other responsibilities may include role modelling a great customer experience, spot underperformance, have a full understanding of processes, adhere to all policies and procedures. Also, it made me aware of other duties I may require to do from time to time.
To what extent do you enjoy your programme?
5/5
It brings so much motivation and drive to my daily basisi, but not just mine but to my team as well. I absolutely loved it. It kept me positive, motivated and cheerful being able to apply what I learned in my everyday routine. I could not recommend it enough. I feel very grateful for all the information and support available.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Skills I learned are:
-communication skills (types of communication and best approaches for the customer
-team working, involving the team in decision making
-problem solving, dealing with conflict
-working with custumers, types of custumers and how to advise for their individual needs
-experience leading people, different skills etc of all different people
-organisational skills
- Maths and English.
-communication skills (types of communication and best approaches for the customer
-team working, involving the team in decision making
-problem solving, dealing with conflict
-working with custumers, types of custumers and how to advise for their individual needs
-experience leading people, different skills etc of all different people
-organisational skills
- Maths and English.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is structured in modules, and every month I will focus on one module. My trainer will check my modules or any additional support I may require. And my manager will guide me as well. All modules involve all kinds of learning which make it easy to access and understand. There are also videos with additional information to keep the course entertaining.
How much support do you receive from your employer?
5/5
My manager was there for me when I needed the support and guidance. Every week, we would go through my readings and review how they would apply in my work and what improvements me and my manager could make on the team based on what I learned. Great support from other managers as well who always took time to help when my manager was not around.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer was the best. She was there every step of the way with all the guidance and support. She knew exactly when to push me and when to make adjustments so I can be as successful as I must be. I hope everyone is lucky to have someone as good.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
There is absolutely no doubt that my qualifications help me perform on my daily role. I feel like without it I would not know what questions to ask in order to grow and develop my skills. The knowledge also gave me the confidence I need to deliver all my tasks daily.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is a lot going on and there is FLM wich I am part of at the moment. I found it very helpful as well. It just comes at the right time, giving me the right tools to keep the learning going and understanding better where my career is going towards.
Recommendations & Advice
Would you recommend B&Q to a friend?
Yes
Why?
It provided me with lots of work experience, training modules, apprenticeship opportunities. It gave me hope for a better future, all the training gave me drive to deliver a better quality service for our customers and it gave me tools to help other colleagues develop their skills. I totally recommend it.
What tips or advice would you give to others applying to B&Q?
B and Q has a very structured induction programme. Focus on your work and it will get your career very far. Consider being an apprentice early on in your journey. It will open various door for you. Ask all the question you have. It will give you the experience you need.
