Damage Recovery Unit Recovery Specialist Review

Item: Damage Recovery Unit Recovery Specialist at Enterprise Mobility
Rating: 4.1
Author: Anonymous

at Enterprise Mobility

Placement (10 Months+)

Business Operations, Customer Service

Aldershot

Review Submitted: February 2024

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

3.8/5 - Skills Development

4.5/5 - Support and Guidance

4.3/5 - Company Culture

4.5/5 - Overall Experience

4/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

Managing, contacting and dealing with correspondences from renters and company accounts who have caused damage to Enterprise vehicles during their rental period is the basis of the role. On a day to day basis, the role consists of applying payments but also chasing up and resolving any disputes with renter and accounts. This could be through verbal communication through the phone or through email.

Were you given much responsibility during your placement / internship?

Yes, during my first 6 months, I was a in the billing department where i was given responsibility of sending invoices to renters, but then scaled to large corporates and car club members. After transferring to the recovery team, I have also gained responsibly in the few months as the accounts and money i am chasing to bring into the company also grew exponentially, along with my collection target.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

Yes, i have learnt various skills while on my placement with Enterprise. This includes improving my communication and well as confidence on the phone when talking with customers as this has become a daily exercise. I have also learnt how to work in a team cohesively and efficiently, helping others when needed. A valuable skill I have gained is how I manage my time not only going to work but also throughout the day.

How would you rate the training provided during your experience?

4/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

3/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

I was given constant support throughout the experience in both departments as the teams were readily available to help whenever i had an issue or query, with the lead representatives also being caring not only about the job but also being invested in our personal life, which is a positive attribute.

How would you rate the support and guidance from your line manager?

4/5

How would you rate the support and guidance from the wider team?

5/5

Company Culture

What was the company culture and general atmosphere like?

A very positive and healthy culture where everyone is ready to help with any issue and queries you may have. The Enterprise policy of 'Our doors are always open' was initially suprising to myself as there was no feeling of 'hierarchy' with the managers and higher ups within the workplace and you could meet them anytime.

How would you rate the inclusiveness of the culture?

5/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

4/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

4/5

Overall Experience

To what extent did you enjoy your placement / internship?

I enjoyed my placement with Enterprise to a great extent as the whole experience was very valuable and i have made some new friends as well as contacts gained from networking.