Intermediary Relationships Industrial Placement Review

My role involves supporting mortgage brokers with lending criteria queries and mortgage application system processes, ensuring they have the information and guidance needed to progress cases efficiently. Alongside my day-to-day responsibilities, I contribute to projects focused on improving broker satisfaction by analysing feedback and trends to support service enhancement initiatives.

Yes, I was given significant responsibility during my placement. One of my key projects was enhancing an existing reporting pack to provide deeper analysis and more meaningful insights. This involved developing trend analysis, identifying patterns within the data, and improving the way information was presented to stakeholders.

I have significantly improved my Excel skills through working with large datasets and enhancing reports. I have also strengthened my communication skills by regularly supporting mortgage brokers with lending criteria and mortgage application process queries, ensuring clear and effective guidance is provided.
Additionally, I have developed my AI skills by leveraging tools such as Microsoft Copilot and AI agents to support my work. This has helped me automate repetitive tasks and increase overall efficiency, while also enhancing my understanding of how AI can be applied in a business environment.

Yes, I received a lot of support and guidance throughout my placement. During my training, senior colleagues were always available to help me understand processes, answer questions, and build my confidence in the role. This support continued beyond my initial training, with managers and team members consistently willing to provide advice and feedback whenever needed.

The company culture was very positive and relaxed. There was a strong emphasis on collaboration, and colleagues at all levels were approachable and willing to help. I particularly appreciated the level of trust given to employees, as there was no sense of micromanagement. Instead, I was encouraged to take ownership of my work while knowing support was always available when needed.

I enjoyed my placement to a great extent. There were numerous opportunities to develop new skills and take on meaningful responsibilities, which made the experience both engaging and rewarding. It was also great to be part of a cohort of interns, as it provided opportunities to connect with others in similar positions. In addition, I was fortunate to work alongside supportive and friendly colleagues who helped create a positive working environment.

Yes