Service Manager Review

During my placement year within Computacenter's Managed Services team, I supported a couple of major retail customers across both operational and commercial service management activities. My role on a day to day basis varied from being involved in leading customer calls, building and presenting service review packs, involvement with commercials, and working closely with customers to drive service improvements. I was also responsible for overseeing Contract Change Notes (CCNs), coordinating actions across multiple teams and ensuring we met our contractual obligations.

I was given a significant amount of responsibility from an early stage. I owned my own actions, managed Contract Change Notes (CCNs), implemented process improvements, supported commercial activities such as billing and chargeable reviews, as well as created and presented service packs to customers. I also chaired customer meetings and worked directly with stakeholders to drive service improvements.

My placement accelerated both my technical and professional development. I strengthened my IT literacy through extensive use of Excel, Power BI and PowerPoint. I also became far more confident presenting to customers, chairing meetings and communicating with senior stakeholders. Perhaps most importantly, working in a live service environment enhanced my problem-solving, decision-making and stakeholder management skills.

The level of support throughout my placement was excellent. From day one, I was surrounded by people who genuinely wanted to see me succeed. My buddies, team members, managers, and programme leads were always approachable, supportive, and invested in my development. Whether it was answering questions, providing guidance, or encouraging me to step outside my comfort zone, there was always someone willing to help.

Everyone was welcoming, supportive and genuinely invested in helping others succeed. The office had a positive and collaborative atmosphere, with strong teamwork across different teams and departments. There were also plenty of opportunities to get involved in social events, networking sessions and community groups, which helped create a great balance between professional development and enjoying the placement experience.

It was a brilliant opportunity to learn about the IT industry, gain hands-on experience in a corporate environment, and develop skills that I will take forward into my future career. I worked with a great team, was trusted with meaningful responsibility, and had the chance to get involved in a wide range of customer-facing, operational, and commercial activities. Combined with the social side of the placement, it made for an incredibly rewarding and enjoyable year.

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