Customer Services Support Intern Review
at Softcat
Placement (10 Months+)
Business Operations
Marlow, Buckinghamshire
Review Submitted: May 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Support and Guidance
5/5
-
Company Culture
5/5
-
Overall Experience
4/5
-
Future Career Prospects
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis.
The team manages post sales activity, ensuring customer issues are resolved efficiently and processes run smoothly. This includes handling returns, coordinating with suppliers and distributors, managing customer queries, and supporting sales teams with order related resolutions.
What you do:
• Log and manage customer service cases
• Assist with returns, RMAs, and collections
• Communicate with suppliers, distributors, and internal teams
• Support stock checks, dispatch, and administrative tasks
• Help resolve order, delivery, and invoice queries
What you do:
• Log and manage customer service cases
• Assist with returns, RMAs, and collections
• Communicate with suppliers, distributors, and internal teams
• Support stock checks, dispatch, and administrative tasks
• Help resolve order, delivery, and invoice queries
Were you given much responsibility during your placement / internship?
I was given quite a lot of responsibility as the job developed a lot during my placement, but i feel i was also taking a lot of responsibility on my own accord
Please rate how meaningful the work you were doing was
4/5
Skills Development
Have you learnt any new skills, or developed your existing skills?
I've definitely learnt how to conduct myself in a corporate and professional environment as well as developing my soft skills of communication and time management
How would you rate the training provided during your experience?
5/5
How would you rate your development of industry-specific skills during the experience?
5/5
How would you rate your development of personal / soft skills during the experience?
5/5
Please rate how these skills have helped you in your career development
5/5
Support and Guidance
How much support and guidance did you receive during your placement / internship?
There was a lot of support available from my team, and also from the woman who trained me
How would you rate the support and guidance from your line manager?
5/5
How would you rate the support and guidance from the wider team?
5/5
Company Culture
What was the company culture and general atmosphere like?
Softcat has a very people focused culture as that is its key focus as a company, the culture and the general atmosphere is amazing, very fun and talkative whilst professional
How would you rate the inclusiveness of the culture?
5/5
How would you rate the social opportunities?
5/5
How would you rate the diversity initiatives?
5/5
How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
5/5
Overall Experience
To what extent did you enjoy your placement / internship?
I have loved my placement year and have really enjoyed getting to know everyone and making the most of Softcat's amazing events
Please rate your level of enjoyment on your placement / internship
5/5
Please rate how your experience met your expectations
5/5
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
What advice would you give to others applying to Softcat
you are making the right decision !
make sure to be yourself as culture is one of the most important parts of softcat - bring confidence, happiness and initiative
make sure to be yourself as culture is one of the most important parts of softcat - bring confidence, happiness and initiative
Future Career Prospects
Please rate the future employment prospects at Softcat
4/5
Did you receive an offer to return as a graduate?
Waiting to hear
