Customer assistant Review
at Tesco plc
Level 2 Apprenticeship
Customer Service
Lowestoft
Review Submitted: May 2026
Overall Rating
1.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
1/5
-
Overview of Role
1/5
-
Skills Development
1.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
I’m on the back door and to be honest I don’t envelop get a chance to do any of my apprenticeship, there is no scheduled hours to do it and it’s been a few months since I even done any work towards it
To what extent do you enjoy your programme?
1/5
I don’t, it’s caused me added pressure as I had to ask to get time for my apprenticeship. When I’m supposed to get support towards it and time to do it and I’ve barely had that since joining and I’m so far behind.
Skills Development
Have you learnt any new skills or developed existing skills?
1/5
I’ve not learnt any new skills or even refreshed myself on past skills as I never get the chance to
Structure and Support
How well organised/structured is your programme?
1/5
It’s not, I don’t even get a chance to speak to my coach as I can’t even plan a meeting with them as I never know when I’ll get a chance
How much support do you receive from your employer?
1/5
None, I have no time planned towards my apprenticeship at all and I have to ask for time, but my role means I don’t even get cover.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I will say I get support, but it’s still limited and I can’t blame them as they try to see me. However I’m the one that don’t get the chance
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
It should but it doesn’t work especially if you can’t work towards it. I wanted to do this, but if you can’t get time to do it. Don’t it’s not worth the hassle
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Tesco plc to a friend?
Yes
Why?
A job, yes I would but it can take it out of you and sometimes be very stressful
What tips or advice would you give to others applying to Tesco plc?
If you are going towards the apprenticeship within the company make sure the store has the ability to support you where you need it
Stronger Starts Retail Apprentice
at Tesco plc
- Level 2 Apprenticeship
- Beverley, East Riding of Yorkshire
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5
