IT Engineer Review
at BT Group
Level 3 Apprenticeship
Information Technology
Birmingham
Review Submitted: May 2026
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Manage customer's VOIP systems, updating tickets, investigating system faults.
To what extent do you enjoy your programme?
5/5
I really enjoy it. My team are amazing!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
All of the skills I have now I didn't have until my apprenticeship.
Structure and Support
How well organised/structured is your programme?
5/5
BT have structured the programme great. Babington (the college) are 0/5 though. Extremely disorganised and unhelpful, BT have been very supportive.
How much support do you receive from your employer?
5/5
A lot
How much support do you receive from your training provider when working towards your qualifications?
1/5
Awful. They never respond to emails, don't actually teach you anything on the monthly calls. You're essentially left to your own devises.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
It doesn't because they don't teach us anything
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes many, like social events / padel / darts
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I think BT are extremely supported and committed to getting you to excel
What tips or advice would you give to others applying to BT Group?
Remember the three principles of BT and do your research! Be yourself
Senior Linear TV Headend Solution Architect Manager
at BT Group
- Higher Level Apprenticeship
- Ipswich
-
4.4
