Customer Service Apprenticeship Review
at BT Group
Level 3 Apprenticeship
Customer Service, Information Technology
Sheffield
Review Submitted: July 2026
Overall Rating
2.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
1.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Structure and Support
How well organised/structured is your programme?
2/5
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
1/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Recommendations & Advice
Would you recommend BT Group to a friend?
No
