Service Delivery Team Manager Review
at Softcat
Higher Level Apprenticeship
Information Technology
Marlow, Buckinghamshire
Review Submitted: April 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing Service Delivery Managers, ensuring they provide excellent customer service to our customers and customers are getting the best out of our services.
To what extent do you enjoy your programme?
4/5
I enjoy the learning, and the fact that everything gets put into practice throughout the course.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, definitely, I have developed lots of the skills I use on a daily basis. I have learnt new methods for project management and delegation.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised, simple to follow with regular check-in's and a coach I can always contact if necessary.
How much support do you receive from your employer?
5/5
Full support.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My coach is always readily available and a great help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It assists me to do my job more effectively and efficiently.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Softcat is an excellent company to work for, they care so much about employees, having a good company culture and providing excellent service.
What tips or advice would you give to others applying to Softcat?
Be yourself, remain professional but don't go too serious as the people are what make the business.
