Tech Apprentice Review

I work in a technical support role at ANS, where I help manage and support customers on a day to day basis. This involves handling support tickets, troubleshooting server and website issues, and assisting customers with things like access requests, backups, SSL certificates, monitoring alerts, and general hosting queries. I regularly work with both Linux servers using tools such as SSH, Plesk, cPanel, and our internal platforms, and I liaise with other teams like the Account Management or other Engineering departments when issues need escalation. A big part of my role is also communicating clearly with customers, especially when they’re non technical, making sure problems and next steps are explained in a simple and professional way.

The programme is really well structured and organised. It’s split nicely between on the job learning, where I work on real customer tickets and deal with day to day support tasks, and academy days, which focus more on classroom based learning and project work. This balance works well because it lets me apply what I learn straight away in a real environment, while also giving me time to build up knowledge in a more structured way. Overall, the mix of practical experience and formal learning makes the programme clear, manageable, and easy to follow.

I receive a high level of support from my employer. There’s always someone available to ask for help or guidance, whether it’s a technical question or general advice about my work. My team and managers are approachable and supportive, and they take the time to explain things clearly, especially when I’m learning something new. This support has helped me build confidence in my role and makes it easier to progress and develop as part of the programme.

I receive good support from my training provider while working towards my qualifications. They regularly check in on my progress, make sure I’m on track with my work, and are always available if I need help or clarification. The workshops and learning materials are clear and well explained, and there’s guidance available for assignments and projects when needed. Overall, the support has made the qualification feel manageable alongside my day to day role and has helped me stay confident and motivated.

I feel that the qualification supports my role really well. The topics covered link closely to the work I do day to day, which helps me better understand the technical tasks I’m working on and why things are done a certain way. It’s helped me build confidence when dealing with tickets, troubleshooting issues, and using different systems, as well as improving my overall knowledge of IT support. Being able to apply what I learn through the training provider directly into my role has made me more effective and confident in my work.

Yes

I would recommend ANS Group because it’s a supportive place to work with plenty of opportunities to learn and develop. There’s a strong focus on helping people grow, especially through hands on experience, and the culture is friendly and collaborative. I’ve felt well supported in my role and given the chance to build confidence while working on real, meaningful tasks.