Wellbeing and Inclusion Officer Review

I work in a dual-capacity role that combines my Level 5 Coaching Apprenticeship with my responsibilities in Wellbeing and Inclusion. My role focuses on supporting individuals and teams to improve performance, enhance personal development, and create an inclusive, supportive working environment where everyone feels valued and able to thrive.
Through coaching, I help colleagues reflect on their goals, challenges, and behaviours, empowering them to find their own solutions. Alongside this, my wellbeing and inclusion work ensures that people feel psychologically safe, supported, and included regardless of their background or circumstances.

The organisation and structure of the programme from my provider has at times been challenging, with some inconsistencies that have made it harder to stay on track.
However, the support from SUEZ has been very strong and has played a key role in enabling me to succeed. The guidance, flexibility, and encouragement I’ve received through work have helped me manage the demands of the apprenticeship and continue progressing.
Overall, while the provider experience has been difficult at times, the support from my organisation has made a positive difference.

I have received a high level of support from my employer throughout the programme. The support has been great, with regular encouragement, understanding, and flexibility to help me balance my role and apprenticeship.
This has made a big difference in enabling me to stay on track and succeed, particularly when facing challenges within the programme.

Support from my training provider has at times been quite difficult, and this is something that was raised and addressed with the supplier.
Since a change in tutor, the support has improved significantly and has been much more consistent and helpful. This has made a positive difference as I progress towards my qualification.

Overall, I feel the qualification has helped me perform better in my role, particularly in developing my coaching skills such as active listening, questioning, and supporting others more effectively.
While there have been some challenges with the training provider, the learning itself has been valuable and relevant, especially in supporting my wellbeing and inclusion responsibilities.
As I move towards my EPA, I can see a clear improvement in my confidence and ability to apply these skills in practice.

Yes

Yes, I would recommend SUEZ Recycling and Recovery UK to a friend. It is a supportive organisation that is always looking to help employees learn, develop, and grow.
There is a strong focus on continuous improvement, and I have been given good opportunities and exposure to develop my skills, particularly alongside my apprenticeship.