customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Plympton
Review Submitted: April 2026
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
We speak to customers on the phones about issues they may be having with signal, contract details, plan benefits, broadband- anything EE related
To what extent do you enjoy your programme?
4/5
It is a very fun job- You talk to different people from all walks of life on a daily basis
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I'v e improved my communication skills and my patience whilst learning to communicate with elder customers
Structure and Support
How well organised/structured is your programme?
4/5
Our schedules are laid out for us in the day so we know what to do and what is expected from us
How much support do you receive from your employer?
5/5
I have had to have some time off recently due to personal reasons and my manager has been nothing but supportive both in and out of work
How much support do you receive from your training provider when working towards your qualifications?
4/5
Anna- my liaison from Babbington was amazing! Really couldn't fault her
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I know better understand what is expected from me and why
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Nothing, but that's personal preference.
Our team does work nights out and things like that to keep moral up :)
Our team does work nights out and things like that to keep moral up :)
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
It's a fun and supportive place to work in
What tips or advice would you give to others applying to BT Group?
Patience goes a long way!!!!
Senior Linear TV Headend Solution Architect Manager
at BT Group
- Higher Level Apprenticeship
- Ipswich
-
4.4
