Recreation Assistant Review
at GLL
Level 2 Apprenticeship
Customer Service
Enfield, Greater London
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
The main aspect of my role is to lifeguard the main pool and teaching pool as well as set up/down activities that take place on poolside and all over the building. I am also responsible for maintaining cleanliness standards and hygiene, for example, I change bins daily and clean the sauna and steam; I also ensure that things around the building is stocked up, such as hand soap dispensers and toilet paper. Sometimes, I lead tours around the building for prospective customers which involves being approachable and welcoming. I work in a collaborative team and also work independently, ensuring that I contribute to the smooth flow of the centre.
To what extent do you enjoy your programme?
5/5
I love it. It's full of something different each day, let alone each hour - I like having something to do during my work hours and I love being able to learn a variety of things during dedicated apprenticeship hours.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I’ve gained and developed many of my skills. For example, I've developed my customer service and communication skills by working directly with my colleagues and working efficiently on around the centre (like setting up lane ropes or sports hall activities). I’ve also strengthened my confidence in following health and safety procedures, including maintaining a clean and welcoming environment, as well as ensuring customers are also aware of and are following the rules. Over time, I’ve become more efficient in working as part of a team and supporting daily centre operations.
Structure and Support
How well organised/structured is your programme?
5/5
It's pretty well-organised. I communicate well with my managers and they do what they can to provide me dedicated apprenticeship hours. My trainer is usually quick to respond to my questions and gives me very valuable feedback. The way in which my actual apprenticeship work is set (learning from a platform and writing in digital workbooks) is really simple and easy, making sure that I solidify my knowledge.
How much support do you receive from your employer?
5/5
My employer does what they can to support me and makes sure that I fulfil my hours for my apprenticeship per week. They're very helpful and patient regarding times where I've needed much clarifications on different things, such as holiday schedules and how I'd fit my coursework into it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive consistent support from my training provider - they’re always available when I need guidance or clarification. The feedback they give is constructive and helps me understand what areas to improve and progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification has contributed to my understanding to why I do certain tasks daily, which makes me more confident and effective on shift. The theory I learn through my training provider links directly to real situations in the centre, especially around customer service and health and safety. Overall, it’s strengthened my skills and helped me perform my role to a higher standard.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are quite a few extra‑curricular activities which add a really positive dimension to the team culture. We have upcoming society socials, such as golf and paddleboarding - all which offer great opportunities to connect outside of our usual roles. These truly contribute to strengthening connections within the workplace.
Recommendations & Advice
Would you recommend GLL to a friend?
Yes
Why?
Yes, because it’s a supportive and dynamic centre to learn and grow. The team environment is welcoming, and there are plenty of opportunities to build confidence through hands‑on experience. The combination of online training and real workplace responsibility makes it a great place to start a career in the leisure industry.
What tips or advice would you give to others applying to GLL?
Due to its fast-paced workplace environment, display a positive and resilient attitude as well as good communications skills amongst the team, especially as this is a customer-focused environment. I’d also recommend taking full advantage of the training and support available (going over it as many times as needed and/or clarifying things with managers/trainers), as it helps you grow quickly and feel more confident in the role.
