111 Call Auditor Review
at FCMS
Level 3 Apprenticeship
Business Operations
Blackpool, Lancashire
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role as a 111 Call Auditor involves listening to calls taken by Health Advisors incoming to the service in which they assess a patient using the NHS pathways system. I then mark these calls against a framework provided by Pathways and the North West Ambulance Service to ensure the call handlers are meeting their required competencies and that the assessments completes are safe and appropriate.
To what extent do you enjoy your programme?
5/5
When undertaking the apprenticeship I enjoyed learning about how a business is ran and I felt this was a good insight into things not typically seen day to day within my role. In enabling me to expand my knowledge and skills I was able to take these things back into my role to better equip me for my job.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I developed my organisational skills in new ways as I had to continue to undertake my workload but also complete additional work for the apprenticeship, but also using this within my role going forward. I also developed my IT skills using MS office packages. New skills, I learnt professional communication and stakeholder management, various business processes and other things like record keeping.
Structure and Support
How well organised/structured is your programme?
5/5
I felt the structure of the programme was well laid out and explained using both on the job and off the job learning/training. It was clear what was expected of me and what was required in order to complete each module.
How much support do you receive from your employer?
4/5
For the most part the support from my employer was great however there was times in which there was not enough time set aside to complete the work required.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We had fortnightly meetings with the training provider/tutor to discuss learning and the various modules to be completed. The tutor was well prepared and equipped with resources and examples in order to support me in completing these works.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel the qualification does help me in performing my role at a higher standard than before - while the main outline of my job role remains the same, in having the greater knowledge and understanding of how a business is ran I feel I can understand the requirement of my role much better, in turn giving a greater sense of purpose.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I believe so, however I have not attended these in order to have a proper opinion.
Recommendations & Advice
Would you recommend FCMS to a friend?
Yes
Why?
It is a great place to work, everyone is friendly and approachable and it has many routes for career growth. FCMS invests in the employees and everyone is genuinely invested in supporting each other's success.
What tips or advice would you give to others applying to FCMS?
Just be yourself - so many people from all different backgrounds work within the company, there is no 'this is how you should be' when working here!
