Digital Service Engineer / IT Operations Review
at Lloyds Banking Group
Level 3 Apprenticeship
Computer Systems Engineering
Halifax
Review Submitted: April 2026
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Handling system alerts from Windows and Unix hosts, contacting support teams and ensuring steady operations of all IT systems in a team of 30
To what extent do you enjoy your programme?
5/5
I have enjoyed the experience so far of holding up the Banks IT systems as a part of the team.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Incident Management and developing my Networking knowledge
Structure and Support
How well organised/structured is your programme?
3/5
feels a little disorganised as the team members were not given any structure as to what systems I should be on and have had to figure ut out as we go
How much support do you receive from your employer?
5/5
I am always supported with every step along the journey
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive enough support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It is somewhat relevant but the apprenticeship qualification is more for an outwards customer facing role and has some sections that are difficult to find parallels in
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Working night shifts is difficult as we often miss out on scheduled mon-fri activities
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
They are extremely inclusive, always prioritising the employees and have fantastic benefits and pay.
What tips or advice would you give to others applying to Lloyds Banking Group?
Go for it if you are accepted, the banking sector is one of the most inclusive and nice to work for of any
