IT Support Analyst Review
at NatWest Group
Higher Level Apprenticeship
Information Technology
Edinburgh
Review Submitted: April 2026
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a IT Support Analyst in Block & Storage, and Backup team. I usually work with two people of my team in any project they are involved on. I perform some daily checks and work in projects I have been assigned on while learning different skills and tools used by the team.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
How to create SCR, some excel skills, how to use ServiceNow and how to raise request for your teammate.
Some support skills
Some support skills
Structure and Support
How well organised/structured is your programme?
4/5
It's fine
How much support do you receive from your employer?
5/5
I receive support from my manager and my teammates anytime I am stuck in a problem or I have a questions about the role and my work
How much support do you receive from your training provider when working towards your qualifications?
3/5
Not much , some of the things I have currently learn have not yet been very helpful because I am not currently worked on that in my role
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It's ok, what I am learning can be useful if I want to lean more towards the projects that use the tools and information I learnt from my training provider.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes I volunteer in Learn to Code for kids after work, I am part of the Apprentice Council and Ambassador.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I think the company is nice. I have had good experience while working in the bank and the people that are part of your team are always willing to help you when you have any issue.
What tips or advice would you give to others applying to NatWest Group?
If you are international student please reach out to the company before applying to know if you ca go ahead depending of your status.
If you pass the assessment and get to o an interview, I advice you to have prepared things that you have been part of or has to do with the job you are going to apply. If you have done any volunteer or extra curriculum activity that have transferable skills try to mention it in your interview.
If you pass the assessment and get to o an interview, I advice you to have prepared things that you have been part of or has to do with the job you are going to apply. If you have done any volunteer or extra curriculum activity that have transferable skills try to mention it in your interview.
