Senior financial customer advisor Review
at NatWest Group
Level 3 Apprenticeship
Commercial Banking
Hammersmith, Greater London
Review Submitted: April 2026
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am Relationship Manager Apprentice that supports experienced Relationship Managers in managing and growing a portfolio of business or commercial clients. The role combines hands-on practical experience with formal learning, developing core skills in customer relationship management, financial services, and risk awareness.
The apprentice acts as a key point of contact for customers, helping to understand their needs, resolve queries, and ensure a high standard of service. This includes assisting with account opening, lending applications, account maintenance, and day‑to‑day banking support, while ensuring all activity complies with regulatory and risk requirements.
The apprentice acts as a key point of contact for customers, helping to understand their needs, resolve queries, and ensure a high standard of service. This includes assisting with account opening, lending applications, account maintenance, and day‑to‑day banking support, while ensuring all activity complies with regulatory and risk requirements.
To what extent do you enjoy your programme?
5/5
I Love my role and how hands on it is straight away. NatWest throw apprentices in the deep end with a high level of support. Even though it is a bit daunting you will learn the absolute most and get the best out of your apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I came into the role with a grade 5 in maths and no banking history/experience what so ever. With only 5 months into my role I am providing lending rationales. assessing depositing options and learning about financial trends within the market. I have loved every minute of it.
Structure and Support
How well organised/structured is your programme?
4/5
NatWest Group have a fabulous induction process and each team is very experienced when taking on apprentices.
How much support do you receive from your employer?
5/5
All support is what NatWest thrive in. Setting apprentices up with buddies as well as line managers.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Monthly check ins and regular feedback is provided from the training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
It is the apprentice councils role to provide social events for different cohorts. As well as team charity days that all help team building and is also very fun.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
The support and willingness to teach new staff is amazing and allowing apprentices to become hands on from the very start is something that will make you learn and get the most out of your apprenticeship.
What tips or advice would you give to others applying to NatWest Group?
Be yourself and have a specific plan on what you want to learn and get out of your apprenticeship.
