Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
4/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Its customer service and sale heavy, you have to be good at talking to people. You converse face to face, via email, on the phone and on social media (Facebook). You help clients find their desired holiday and you take payments, you sort all documents including checking in for boarding passes. You handle complaints and queries pre and during travel. You work as a team and make new friends as well. You speak on the phone with suppliers and create quotes for your customers. You will also be handling currency if the store offers this either from a desktop bureau or from a box bureau. You use English and Maths skills daily and you need to be calm in a fast pace environment.
To what extent do you enjoy your programme?
5/5
I love this job - I adore helping people travel the globe and tick off their bucket list to the fullest they can. The best thing about this job is getting to share the excitement with your customers and working as a team to help each other.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have learn more on how to deal with complaints and budget issues in store. I have also developed an existing skill of my geography on countries, capital cities, currency and what the different continents have to offer out clients.
Structure and Support
How well organised/structured is your programme?
5/5
You have a set plan from the minute you start your time with Hays. You are supported and reassured throughout the Apprenticeship and you are always offered a helping hand.
How much support do you receive from your employer?
5/5
My Coach was the best support for me while I was an apprentice. She was always a call or a message away and always had an answer, if she didn't, she made the effort to find out as well
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again my learning and development Coach was amazing. always able to support me no matter what issues.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It's given me the experience I need to proceed further in the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Hays Travel hold a charity event every year! we also do coffee mornings for Cruise events!
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
Hays Travel is an amazing scheme for those wanting to work in travel and try different branches of the travel industry. Working in the Sales part is such a good starting point to all further positions.
What tips or advice would you give to others applying to Hays Travel?
Have a basic understanding of geography at least! Be confident and want to learn! Be excited as well, it's a fun program to be in! Most importantly, be the best you.
