Apprentice Travel Consultant Review
at Hays Travel
Level 3 Apprenticeship
Customer Service, Sales
Andover
Review Submitted: May 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day-to-day basis, I am required to deliver excellent customer service to all customers who walk into store. I help customers find the perfect holiday for them and their needs. as well as this I help out with any jobs within our branch, this could be brochures, stickering them and putting them on display, social media posts, window cards etc.
To what extent do you enjoy your programme?
5/5
The program was very good, it was exciting and interesting, I was able to pick up the knowledge skills and behaviours to exceed in my job role, we also had the opportunity to do a ship visit which allowed me to gain firsthand experience of a cruise ship as I hadn't cruised before.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have been able to develop my customer service skills; I have also grown in confidence significantly. I have been able to develop my communication skills which have enabled me to communicate effectively with many different customer types.
Structure and Support
How well organised/structured is your programme?
5/5
The program was very well structure, from the training sessions to the exams themselves everything has a structure that was easy to follow.
How much support do you receive from your employer?
5/5
I have and do receive an incredible amount of support from my colleagues and the company as a whole.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support from my Learning and development coach; they were very happy to help with anything I was not sure about and ensured I had the correct knowledge and skills to succeed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe my qualification helps me a lot, it has set me up with all of the necessary skills and knowledge I need to excel within my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are ship visits opportunities where you can get firsthand experience, there is also things like ancillary roadshows where suppliers gather, and we can attend to ask any questions or lean more about their brand and what they offer.
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
the apprentice program is exceptional, as well as this there are many opportunities to progress within the company.
What tips or advice would you give to others applying to Hays Travel?
Be Organised - we can have a lot of enquires at one time, so it is important to stay organised to ensure you send quotes out in a timely manner, and do not miss enquiries or forget to send something across.
