Operations Assistant - Reception Review
at David Lloyd Clubs
Level 3 Apprenticeship
Customer Service
East Riding of Yorkshire
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Receptionist - Greeting members, following emergency procedures, dealing with member queries, monitoring CCTV systems, making class and court bookings, use of Office 365, restocking merchandise stands, taking membership payments, responding to member emails, checking off deliveries, daily health and safety checks, control of contractors, answering phones.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developing customer service and leadership skills.
Developing knowledge in all areas of the club.
Developing knowledge in all areas of the club.
Structure and Support
How well organised/structured is your programme?
5/5
Scheduled lessons every other week with tutor, tasks set to complete in between.
How much support do you receive from your employer?
5/5
My line manager completed the same apprenticeship therefore I am able to go to them with any questions.
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend David Lloyd Clubs to a friend?
Yes
Why?
I enjoy working at David Lloyd and I have been given the opportunity to progress.
What tips or advice would you give to others applying to David Lloyd Clubs?
If you work hard and are committed to your role they can help you progress your career further.
