Apprentice head office - customer services Review
at Hays Travel
Level 2 Apprenticeship
Customer Service
Sunderland
Review Submitted: April 2026
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
i like my job as it is very interactive with members of the public, and it is rewarding to help people every day. I love my team as they feel like family and they are always ready to support you and help you with any queries you may have. The apprenticeship program is amazing, you are so supported by your learning and development coach and you make so many new friends within your group and the others. Any piece of work that you are given will never be too hard with the great support system around you.
To what extent do you enjoy your programme?
4/5
I like the program as the training days really help me to get through my work and understand my assignments more. You are always allowed time to get all work done and if you need any help the apprentice group will be there to support you, as well as other learning and development coaches around you. I think it is great that some members of the team are past apprentices and they are always willing to help you and take part in your evidence for work.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence has boosted so much while being at hays. Being on the phone to customers and needing to interact with new people everyday has helped me to develop my confidence and also my communication skills. I have developed better communication skills throughout as i need to make all communication clear to customers so that they understand what i am explaining to them.
Structure and Support
How well organised/structured is your programme?
5/5
very well structured, program is organised with training days and allocated times to do work.
How much support do you receive from your employer?
5/5
amazing support from all colleagues and apprentices, managers help a lot with my work and they are always ready to contribute when needed
How much support do you receive from your training provider when working towards your qualifications?
5/5
always ready to help me revise for end point assessments, look for evidence and come up with ideas to put in my work
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me perform better as i have the support i need and i never feel like i need to be on my own and struggle without being able to ask for help.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
podcasts are available with 2 other apprentices, football team is available
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
i think itis a great opportunity to earn while you learn, and there are so many different job roles within Hays that you can experience and explore.
What tips or advice would you give to others applying to Hays Travel?
show your personality through your application and make it unique
