Apprentice Head Office Hays Beds & Transfers Review

Item: Apprentice Head Office Hays Beds & Transfers at Hays Travel
Rating: 4.4
Author: Anonymous

at Hays Travel

Level 2 Apprenticeship

Customer Service

Sunderland

Review Submitted: April 2026

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

5/5 - Skills Development

4.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

In my role, I have my own tasks that I do every day which may be department tasks or my apprentice tasks. I get dedicated time to do my apprentice work and get support for it when I need it. My role consists of working closely and holding relationships with hotel and transfer suppliers, working with our customers such as other departments to help solve queries they may have and trying to expand in hotels and transfers across countries to attract customers to get agents to source hotels and transfer from us.

To what extent do you enjoy your programme?

5/5

I enjoy my programme as it is my first job, it has opened so many doors and a reality check for what the working environment is like and has really brought new skills out for me and also allowed me to make friends for life here and learn so much about the travel industry which is the path I've always desired to go down

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have developed so many skills such as
communication - learning how to talk professionally and use specific language to customers
teamwork - learning how to work more collectively in a team and how to balance tasks and workload and how helping someone with a task can really help
flexibility - gaining this meaning I am able to do anything when anyone asks as I have been seconded before which as showed new skills and eagerness to learn more

Structure and Support

How well organised/structured is your programme?

4/5

Very good - always have sessions planned out and tasks ready to do

How much support do you receive from your employer?

4/5

My coach is always there when i need her and always responds quickly to help me and will ever let me struggle, she supports me in my highs and lows

How much support do you receive from your training provider when working towards your qualifications?

5/5

I receive so much support and feedback as she wans to see me grow and get better - she wants me to pass with the highest pass there is and always finds ways for me to improve to get my work nailed. She aways sends me amendments and pushes me to think outside the box which is important as it helps me dig deeper for customer service info

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

it allows me to become better as I am able to speak about how i feel and if i have any concerns or queries i am able to get help for this which allows me to persevere through my coursework

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

- football
- supplier events
- charity walks

Recommendations & Advice

Would you recommend Hays Travel to a friend?

Yes

Why?

- if you want to start in a first job, this is a great way for self development and learning new skills, amazing support and real eye opening experience as for what is going on in a workplace and to get any skills that you can use in many future careers