Apprentice Review
at Hays Travel
Level 3 Apprenticeship
Customer Service
Alnwick
Review Submitted: April 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My day-to-day in branch includes meeting and greeting customers, serving customers and helping them find their dream holiday, booking customers holidays or making amendments to their holidays, replying to emails and sending them, going through documents and checking these are correct, restocking the brochure rack or resources such as printer paper, replying to Facebook messages and finding holidays to put on Emplifi and selling customers holiday money.
To what extent do you enjoy your programme?
5/5
I enjoy meeting new people and booking customers dream holidays, I love sharing the excitement with them and seeing the photos and hearing the stories when they get back. I enjoy being with my colleagues and working together. I also enjoyed training and getting to meet new people as well as the different opportunities
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My knowledge and skills have improved. My customer service and building rapport with customers has gotten a lot better since I started, now I am able to hold a conversation and find conversation starters. I am also a lot more confident at talking on the phone and going in the bureau to sell currency. My knowledge overall has improved, I am a lot better with airport codes, different destinations and where to go at what time of the year, currencies, popular destinations in our branch, different holiday types and much more. I am also much better at different countries around the world, continents, states and being able to use an atlas.
Structure and Support
How well organised/structured is your programme?
5/5
The structure of the programme is good, spreading out the different things that we need to learn but also giving us the time to learn them in branch too.
How much support do you receive from your employer?
5/5
Lots of support from my manager, always asking if I need help or would like to go through anything in the shop
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots of support from my trainer. Hes helped me to get through my apprenticeship and come out with amazing marks!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel a lot more confident now than when I first started
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
They do trips and offer opportunities to expand knowledge and meet new people. In the shop we join in with the town competitions
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
They offer lots of support, amazing opportunities and its a great way to improve your knowledge.
What tips or advice would you give to others applying to Hays Travel?
To be confident, there are lots of people in the company that are supporting you and know that you will thrive in the industry
