Careers Associate Review
at Global Banking School
Level 3 Apprenticeship
Customer Service
Birmingham
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Developing and maintaining strong working relationships with employers and external partners across Healthcare, Business, and related industries to support student placements, volunteering, and professional development opportunities.
Managing and maintaining an up-to-date database of placement and volunteering providers, ensuring accurate records and effective matching of opportunities to GBS students.
Coordinating student placements from start to finish, including liaising with employers, supporting students, and ensuring all required documentation, compliance checks, and partnership agreements were completed in line with organisational and regulatory requirements.
Managing online systems and databases on a daily basis, ensuring data accuracy, integrity, and timely updates to support reporting and student engagement.
Designing and delivering targeted communications, including online platforms, email campaigns, and newsletters, to promote career, placement, and volunteering opportunities to students.
Supporting and contributing to on-campus careers activities such as employer presentations, employability workshops, and job fairs, providing guidance and information to students.
Overseeing and maintaining the Online Careers and Placement Hub, ensuring content remained current, accessible, and relevant to student needs.
Managing the DBS process for students undertaking placements, ensuring applications were processed accurately and within required timescales.
Managing and maintaining an up-to-date database of placement and volunteering providers, ensuring accurate records and effective matching of opportunities to GBS students.
Coordinating student placements from start to finish, including liaising with employers, supporting students, and ensuring all required documentation, compliance checks, and partnership agreements were completed in line with organisational and regulatory requirements.
Managing online systems and databases on a daily basis, ensuring data accuracy, integrity, and timely updates to support reporting and student engagement.
Designing and delivering targeted communications, including online platforms, email campaigns, and newsletters, to promote career, placement, and volunteering opportunities to students.
Supporting and contributing to on-campus careers activities such as employer presentations, employability workshops, and job fairs, providing guidance and information to students.
Overseeing and maintaining the Online Careers and Placement Hub, ensuring content remained current, accessible, and relevant to student needs.
Managing the DBS process for students undertaking placements, ensuring applications were processed accurately and within required timescales.
To what extent do you enjoy your programme?
5/5
I completed a Level 3 Customer Service Specialist apprenticeship, which provided me with valuable insight beyond traditional customer service. Throughout the programme, I developed strong skills in communication, customer relationship management, and problem-solving. Key modules included understanding customer behaviour and journey mapping, handling and resolving complex customer issues, managing customer expectations, and delivering high-quality service across multiple channels. The apprenticeship also strengthened my ability to work both independently and as part of a team in a professional environmen
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer Service Expertise
Handling complex customer enquiries and complaints
Delivering a high-quality customer experience
Understanding customer needs and expectations
Building long-term customer relationships
Taking ownership of customer issues
Acting as a role model for good customer service
Understanding how your role impacts the wider business
Handling complex customer enquiries and complaints
Delivering a high-quality customer experience
Understanding customer needs and expectations
Building long-term customer relationships
Taking ownership of customer issues
Acting as a role model for good customer service
Understanding how your role impacts the wider business
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend Global Banking School to a friend?
Yes
Why?
A strong career starter offering great opportunities and supportive colleagues.
What tips or advice would you give to others applying to Global Banking School?
There are so many great opportunities for professional growth and learning. Take advantage of them and don’t hesitate to ask effective questions.
