Bowel Cancer Screening Programme Apprentice Administrator Review

An overview of my role includes day to day administrative tasks, such as answering the telephone to patients with questions and being able to answer their questions in an appropriate manner. I also schedule appointments, support clinical staff and prepare patient information confidentially.

My programme is very well structured, my manager provides myself and my colleague with a task spreadsheet for each week, she will send this prior to the week of completion. This enables me time to reflect on what I need to do for the upcoming week, so I can prioritise my tasks in a timely manner.

My employer is very supportive, she is always happy to pick up any tasks that me or my colleague may not have time to complete by the end of the day. My line manager will always provide us extra time to complete any work which may be outstanding due to the office being busy or having to complete other tasks as more of a priority.

My training provider was very supportive, my tutor always consulted with myself first before booking any sessions, as he always wanted to make sure that I felt the apprenticeship was moving at a comfortable pace for me. My tutor always kept in regular contact with me via email to make sure that I was getting on okay with my work, and he always provided his extra support when I needed it.

As I work in a customer service role within administration, and I completed a customer service and business admin level 2 apprenticeship, I think that completing this course definitely benefited me within my job role by providing me with an opportunity to put the skills I was learning throughout my apprenticeship into my job role.

Yes

The NHS is a really good sector to get involved within during employment. There is so many opportunities to progress, through apprenticeships, training courses and much more. Everybody is so supportive throughout your journey, and overall it is a very rewarding place to work.