Services Engagement Apprentice Review
at Softcat
Level 3 Apprenticeship
Business Management
Birmingham
Review Submitted: April 2026
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role involves routing requests from the Sales side to the technical resources side, finding individuals with the capability and time capacity to take on the requests given.
To what extent do you enjoy your programme?
5/5
Genuinely one of the most fun and interactive places to work, ever.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, developed my corporate communication as well as general, in addition to that, I am able to develop all my interpersonal skills and further insight into Data, Automation and AI as well as Cyber Security.
Structure and Support
How well organised/structured is your programme?
4/5
Quite structured, could improve, however it is a solid base.
How much support do you receive from your employer?
5/5
Most supportive workplace, if I want to do anything, I will get support, even shadowing other roles, organising events.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Quite good on a information basis, however it is not the most effective, for sure has huge room for improvement.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The actual content itself is really useful, I managed to climb up in recognition due to it, great help utilising the theories to maneuverer my way through!
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are lots of extra curricular, hard to be involved at first but there is Team Night Outs, EDN Networks, Grievance Networks, Family, Sport, lots of them.
Recommendations & Advice
Would you recommend Softcat to a friend?
No
Why?
Did not know anyone who worked here.
What tips or advice would you give to others applying to Softcat?
Be yourself and confident, genuinely one of the only companies ever to follow its core values strongly.
