Hybrid Platforms Product and Services Apprentice Review

In my role as a Hybrid Platforms apprentice, I work with products and vendors, understanding what they do and how they help the customers. I learn about the products through training modules where I gain certifications after completion. I shadow a lot of vendor calls where we discuss topics such as incentives, upcoming events etc. I help to support the business growth by proactively talking to teams about live, ongoing opportunities, doing whatever it takes to make the process more simple for everyone.

I would say that my apprenticeship is well-structured because there is nothing about it that confuses me. The apprentices have a channel on a tool named 'Slack' where we are able to communicate with each other and our skills coach. My skills coach always returns my messages in a timely manner and never leaves me waiting. We have live sessions every month, as a group, to go over our learning topics and discuss our EPA, and which steps we need to take to get closer to it. As well as this, each of us have a progress review and a check in with our skills coach monthly, where we are able to talk one-to-one as discuss anything we feel necessary. Overall, the structure of my apprenticeship is exactly how I wanted it to be.

I receive lots of support from my employer/my manager. I have daily calls to discuss what needs to be done and how it can be done. I am never afraid to reach out for help if I ever need it, because I know it will be offered to me right away. I feel that I am in a safe environment where I am looked after. I also do not doubt that if I were doing something wrong or incorrectly, my employer would politely help me fix my errors.

I believe that my training provider supports me as much as they can. They are available to reach out to if I need help, or even if I just need my work checking, which is extremely helpful for me to know that I am on the right track. As previously mentioned, my training provider also offers sessions each month to discuss topics such as our learning modules and the next steps towards my EPA, which is massively important to me as my EPA is fast-approaching. We also have an in-person development day planned, which I think will be extremely helpful for us. Overall, I feel I receive the perfect amount of support.

I think that it gives me all the knowledge I need to perform to the best of my ability in my role. For example, learning about different professional behaviours and mannerisms makes me able to demonstrate these in my role on a day-today basis.

Yes

Softcat is such a welcoming organisation who care so so much about their people - I have never worked in such an amazing environment which makes you actually want to get up and come into work. There is so much to get involved in, it isn't always just about work.