Senior Fraud Customer Advisor Review
at Lloyds Banking Group
Level 2 Apprenticeship
Customer Service
Dunfermline
Review Submitted: April 2026
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Customer interactions all day dealing with fraud on accounts and blocked card transactions. I gave a 3 as role is good but is quite repetitive
To what extent do you enjoy your programme?
4/5
thoroughly enjoyed apprentice programme
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes developed new and developed existing , huge knowledge boost and good insight into what i do day-to-day
Structure and Support
How well organised/structured is your programme?
4/5
good
How much support do you receive from your employer?
4/5
enough
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
none
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
Good benefits, good place to kickstart a career in banking
What tips or advice would you give to others applying to Lloyds Banking Group?
Be confident and always consider Lloyds core values and beliefs
