Level 2 telecoms operative Review
at Virgin Media O2
Level 2 Apprenticeship
Information Technology
Bristol
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
As a telecoms operative for Virgin Media O2, my role involves installing, maintaining, and troubleshooting broadband, TV, and telephony services to ensure customers stay connected. A typical day includes travelling to customer premises, setting up new connections, diagnosing and resolving faults, and providing guidance on how to use services effectively. I also carry out network checks, ensure all equipment is functioning to a high standard, and deliver a positive customer experience by communicating clearly and professionally. The role requires a balance of technical expertise, problem-solving skills, and strong customer service.
To what extent do you enjoy your programme?
5/5
I enjoy my programme to a great extent, as it provides a good balance between hands-on practical work and developing technical knowledge. I particularly value the opportunity to work in real-world environments, solve problems, and interact with customers, which keeps the role engaging and rewarding. While some days can be challenging, these experiences help build my skills and confidence, making the programme both enjoyable and beneficial for my long-term career.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During my programme, I have learnt a range of new skills and further developed existing ones. I have strengthened my technical abilities, particularly in installing and troubleshooting telecoms equipment, as well as improved my understanding of network systems. Alongside this, I have developed my problem-solving skills by diagnosing faults and finding effective solutions in real time. My communication and customer service skills have also grown, as I regularly interact with customers, explain technical issues clearly, and ensure a positive experience. Overall, the programme has helped me become more confident, adaptable, and efficient in my role.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well organised and structured, with a clear balance between practical work and learning. There is a defined pathway that outlines what skills and knowledge I need to develop, supported by regular training and on-the-job experience. The structure helps me track my progress and build confidence over time, while also allowing flexibility to learn from real-life situations in the field. Overall, the programme provides a solid framework that supports both my day-to-day work and long-term development.
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer throughout my programme. There is ongoing guidance from experienced colleagues and managers, as well as access to training resources that help me develop my skills and knowledge. When I encounter challenges, I am able to ask for advice and receive constructive feedback, which helps me improve and build confidence in my role. Overall, the support provided ensures I feel encouraged and well-equipped to succeed in my job.
How much support do you receive from your training provider when working towards your qualifications?
5/5
They provide clear guidance on coursework and assessments, as well as regular check-ins to track my progress and address any areas where I may need extra help. The trainers are approachable and responsive, offering constructive feedback that helps me improve and stay on track. Overall, the support from my training provider plays an important role in helping me complete my qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification helps me perform better in my role to a great extent, as the skills and knowledge I gain are directly relevant to my day-to-day work. It improves my understanding of telecoms systems and helps me work more efficiently and confidently.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, there are social and team-building activities that help build relationships with colleagues.
Recommendations & Advice
Would you recommend Virgin Media O2 to a friend?
Yes
Why?
Yes, I would recommend Virgin Media O2 to a friend because it offers valuable training, hands-on experience, and strong support, making it a great place to develop skills and grow in a telecoms career.
What tips or advice would you give to others applying to Virgin Media O2?
My advice would be to show enthusiasm for the role, highlight any technical or customer service skills you have, and be ready to demonstrate a willingness to learn and work as part of a team. Being punctual, reliable, and professional also makes a strong impression.
