Customer Contact Agent Review
at NatWest Group
Level 3 Apprenticeship
Retail Banking
Southend-on-Sea
Review Submitted: April 2026
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
can be repetitive and sometimes feel endless where the calls never stop but am looking for non customer facing after my apprenticeship.
To what extent do you enjoy your programme?
3/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learned about banking that i never wouldve thought of if i hadnt taken the role, it has also developed my people skills and communicaion.
Structure and Support
How well organised/structured is your programme?
3/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
3/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
its a place that progression from what i can see is very possible, its secure, its challenging at times but keeps the role interesting and you learn more.
What tips or advice would you give to others applying to NatWest Group?
be open minded when coming to natwest,, show your individualism.
