apprentice service guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: April 2026
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
1/5
My role is customer service and ensuring customers have their issues with broadband, email and home phones resolved.
To what extent do you enjoy your programme?
3/5
The business is good and the apprenticeship is, however I do not enjoy my job role as I feel like sometimes when in need support it can be difficult find in the moment. the people and nice and they are set up for success but nothing is perfect.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes its massively helped my communication skills and typing which sounds small but is great. its also helped with my legislation knowledge
Structure and Support
How well organised/structured is your programme?
4/5
you know what is expected from the beginning and what's going to come from it
How much support do you receive from your employer?
3/5
varies so much they support to help with numbers through coaching etc but can feel a lack of when need manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
have a coach and somone from company to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
a lot of legislation which is applicable to role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
the company do throw social events and also do wellness walks every week
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
great company to work for the culture and community is great, allows people to start a career off.
What tips or advice would you give to others applying to BT Group?
be confident and resolution focussed. be good and take action on feedback
