Customer Service Guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: April 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Inbound call centre, taking calls to fix tech faults and answer queries
To what extent do you enjoy your programme?
5/5
Very insightful and fun to learn the ins and outs of the role, including the rules and regulations behind it
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Developed customer service skills, learnt about broadband, phones and email
Structure and Support
How well organised/structured is your programme?
5/5
schedules always updated
How much support do you receive from your employer?
5/5
regular catch ups and coaching
How much support do you receive from your training provider when working towards your qualifications?
5/5
regular catch ups and coaching
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
helps me understand the ins and outs of the role and what it means for me and the company
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
team events, volunteering, centre celebrations
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
friendly, easy to learn, fab bonuses and great pension inclusion
What tips or advice would you give to others applying to BT Group?
be yourself, be friendly and approachable
