Customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Doncaster
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
i take calls from customer with technical faults within there service and fix them
To what extent do you enjoy your programme?
5/5
the contact with people and helping people
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes communication and navigating systems
Structure and Support
How well organised/structured is your programme?
5/5
very orginised
How much support do you receive from your employer?
5/5
everyday
How much support do you receive from your training provider when working towards your qualifications?
5/5
a lot of support is given
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
very well
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are a few
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
it is a good place to work and very organised and flexible to work for
What tips or advice would you give to others applying to BT Group?
focuse and make every moment of progress you get count
