customer service retention apprentice Review
at Global Banking School
Level 3 Apprenticeship
Customer Service
London
Review Submitted: April 2026
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
i complete data reports for my team and organise student data for seniors
To what extent do you enjoy your programme?
5/5
ive enjoyed my experience so far especially with my academic side and exploring business strategies
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i've learnt so many transferrable skills such as digital excel skills and developed critical thinking skills
Structure and Support
How well organised/structured is your programme?
5/5
my program has been very accommodating to my needs and the way that it has been structured is very well planned
How much support do you receive from your employer?
5/5
my manager is extremely understanding of when i need a break and has taught me so may new skills and set up opportunities for me to work with deans and learn from faulty
How much support do you receive from your training provider when working towards your qualifications?
5/5
my ADC has been very helpful with setting up academic support for me and advising me when i needed help and was considering a break
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
my qualification has allowed me to further develop my CV and move up the corporate ladder and explore my opportunities
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are many opportunities and days set up such as the International Women’s Day art project that we had and the monthly welcome breakfasts that we have
Recommendations & Advice
Would you recommend Global Banking School to a friend?
Yes
Why?
it has allowed me to learn so many essential life lessons from working with such a diverse team that understands my needs and role and allows me breaks when i need it
What tips or advice would you give to others applying to Global Banking School?
try your hardest and strive to become a better version of yourself from the skills you learn and give yourself grace when you cant complete all of your wok
