APPRENTICE SERVICES GUIDE Review
at BT Group
Level 2 Apprenticeship
Customer Service
Darlington
Review Submitted: April 2026
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I DEAL WITH CUSTOMERS BILLING QUEARYS, WHEN CUSTOMERS WANT TO GO ON HOLIDAY FOR EXAMPLE I CAN SE UP ROAMING I ALSO DEAL WITH BILLING
To what extent do you enjoy your programme?
3/5
I ENJOY THE FRIENDS AND OTHER PEOPLE I HAVE MET UN SUCH A SHORT TIME
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
YES MY CONFIDENCE HAS DRAMATICCLY DEVELOPED SINCE JOINING I FEEL MORE CONFIDENT SINCE I SPEAK TO NEW PEOPLE EVERY DAY
Structure and Support
How well organised/structured is your programme?
4/5
IT IS VERY ORGINISED
How much support do you receive from your employer?
5/5
THE TL and other higher staff provide so much support for my self and others
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps alot
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there is sport teams wich i joined and other oppertuinites
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
it is a welcoming buisness to join and its a good start for a career
What tips or advice would you give to others applying to BT Group?
keep at it and work on vuilding rapport
