Customer Service Apprentice Review
at BT Group
Level 2 Apprenticeship
Customer Service
Darlington
Review Submitted: April 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking customer queries, learning and understanding the importance of the job role, completing apprenticeship work -
To what extent do you enjoy your programme?
5/5
I really enjoyed completing my apprenticeship, it gave me so much knowledge and understanding with regards of complaints, bills and many other things.
It also gave me the opportunity to progress once I completed my apprenticeship and moved into another role which I love and worked so hard to complete
It also gave me the opportunity to progress once I completed my apprenticeship and moved into another role which I love and worked so hard to complete
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Customer service, communication skills active listening skills , leadership skills
Structure and Support
How well organised/structured is your programme?
5/5
Amazing !!! So organised and professional.
How much support do you receive from your employer?
5/5
always receive 100% support, in everything many opportunities ahead where everyone will support and assist you to do better
How much support do you receive from your training provider when working towards your qualifications?
5/5
So much support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gave me the understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is always activities such as football; mental health walks; volunteering to help the community and so much more
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Very professional and always want you to do better for yourself and achieves the goals set in place
What tips or advice would you give to others applying to BT Group?
Be your true self!
