Apprentice Service Guide Review
at BT Group
Level 2 Apprenticeship
Customer Service
Merthyr Tydfil / Merthyr Tudful
Review Submitted: March 2026
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Helping customers with their phone and mobile broadband issues
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
computer skills
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Very friendly environment
What tips or advice would you give to others applying to BT Group?
The more you tell about yourself the better
