Customer Service Apprenticeship Review
at BT Group
Level 2 Apprenticeship
Customer Service
Darlington
Review Submitted: March 2026
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Answer customer calls who have general questions/complaints about bills or making changes to the accounts or are looking to upgrade and buy a product
To what extent do you enjoy your programme?
5/5
Getting to know customers and having conversations with them
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Improved communication skills and also bulit confidence speaking to others
Structure and Support
How well organised/structured is your programme?
5/5
Great balance between work and off work for apprenticeship work
How much support do you receive from your employer?
5/5
Always can go to a team leader with any problems
How much support do you receive from your training provider when working towards your qualifications?
5/5
Monthly 1 to 1 reviews and also tutors are always there to reach out
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Get a better understanding on the legislations for the business and customers and also how to deal with complaints and difficult customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Volunteering opportunities
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Lots of opposites in the workplace and also great pay
What tips or advice would you give to others applying to BT Group?
To not be so worried and you will build confidence a long the way
