Apprentice Service Guide Review
at BT Group
Level 3 Apprenticeship
Sales
Glasgow
Review Submitted: April 2026
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves speaking to customers daily and doing upgrades on their mobiles and sims as well as selling broadband
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have developed my communication and problem solving skills as well as empathy and compassion
Structure and Support
How well organised/structured is your programme?
4/5
The structure for the apprenticeship is great, however the organisation isn’t great. Sometimes we cannot access files for our tasks and this makes us late on submitting work.
How much support do you receive from your employer?
4/5
Our employer is great and provides us time on the day to do work for our apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive loads of support from my trainer
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Working at BT Group is a great experience when working in sales and the salary is great but you also earn commotion in addition to your basic salary. You also get to speak to an array of different customers and colleagues and build great team dynamics and relationships
What tips or advice would you give to others applying to BT Group?
If you are planning on applying to the BT Group the tips I would give you is take notes during your training and ask plenty of questions if you are ever unsure. Another bit of advice would be do not focus on things such as if people are performing better than you because everyone goes at their own pace.
Senior Linear TV Headend Solution Architect Manager
at BT Group
- Higher Level Apprenticeship
- Ipswich
-
4.4
