Business administration apprentice Review
at Cummins
Level 3 Apprenticeship
Customer Service
Daventry
Review Submitted: March 2026
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
- Dealing with customer enquires in a timely manor through various channels such as email, live chat, and phone.
- Operating as a contact center directing customers to appropriate teams/ contacts where required.
- Managed the Dataplates printing/ shipping process.
- Provided software subscriptions to internal/ external customers.
- Helped upload product registrations.
- Operating as a contact center directing customers to appropriate teams/ contacts where required.
- Managed the Dataplates printing/ shipping process.
- Provided software subscriptions to internal/ external customers.
- Helped upload product registrations.
To what extent do you enjoy your programme?
5/5
Brilliant company, offering a great apprenticeship with opportunity's to work with various teams and get a real understanding of the company's day-to-day operations.
Would highly recommend to anyone looking for this type of apprenticeship.
Would highly recommend to anyone looking for this type of apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes most definitely, including customer service/ speaking/ person skills.
Skills such as active listening, empathy, and resilience.
Product knowledge due to Cummins given trainings.
Skills such as active listening, empathy, and resilience.
Product knowledge due to Cummins given trainings.
Structure and Support
How well organised/structured is your programme?
5/5
Clear routes for progression whilst within, and after apprenticeship.
How much support do you receive from your employer?
5/5
As much as required, if you need help you'll never fail to get it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Full support wherever required.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Would say quite well it definitely helps you dig for more experience doing certain tasks that the criteria requires that you may otherwise not have.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes Cummins EEEC program is extremely beneficial to local communities and highly recommended.
Recommendations & Advice
Would you recommend Cummins to a friend?
Yes
Why?
Great company to work for, everyone is friendly and always willing to help.
What tips or advice would you give to others applying to Cummins?
100% go for it!
