Data Analyst Review
at Lloyds Banking Group
Higher Level Apprenticeship
Data Analysis
Greater Manchester
Review Submitted: March 2026
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work as a Data Analyst Apprentice in the Transport Experience & Insight team, supporting Lex Autolease, Black Horse and Tusker by analysing customer feedback, complaints and NPS data. My role focuses on turning raw data into clear insights that help the business understand customer pain points and improve service quality.
Day‑to‑day, my work involves:
Analysing complaints data across themes such as Vehicle Maintenance, Sundry Invoices, Collection, Financial Difficulty and more, using Excel, Power BI and dashboards.
Identifying trends, root causes and spikes by comparing month‑on‑month, year‑on‑year and 6‑month average data.
Building and maintaining dashboards for the team, including CLEC dashboards and NPS visualisations.
Preparing monthly insight summaries and slide decks for internal stakeholders (e.g., Lex Servicing, Transport Key Journeys, Onboarding NPS).
Cross‑checking data accuracy between Excel tables, Power BI, dashboards and Qualtrics to ensure reporting is correct.
Supporting thematic reviews by categorising complaints into sub‑themes and summarising findings.
Working with stakeholders such as Transport Customer Services, BCA and internal colleagues to understand issues behind complaint volumes.
Reviewing NPS performance (Onboarding, Corp Order, Digital Ease) and comparing against baselines, targets and YTD.
Using statistical and analytical methods to calculate averages, MoM changes, projections, run rates and uplifts.
Documenting learning and skills development for my Data Analyst apprenticeship.
Overall, my role is a mix of data analysis, insight generation, dashboard development and stakeholder communication, all aimed at improving the customer experience across Transport.
Day‑to‑day, my work involves:
Analysing complaints data across themes such as Vehicle Maintenance, Sundry Invoices, Collection, Financial Difficulty and more, using Excel, Power BI and dashboards.
Identifying trends, root causes and spikes by comparing month‑on‑month, year‑on‑year and 6‑month average data.
Building and maintaining dashboards for the team, including CLEC dashboards and NPS visualisations.
Preparing monthly insight summaries and slide decks for internal stakeholders (e.g., Lex Servicing, Transport Key Journeys, Onboarding NPS).
Cross‑checking data accuracy between Excel tables, Power BI, dashboards and Qualtrics to ensure reporting is correct.
Supporting thematic reviews by categorising complaints into sub‑themes and summarising findings.
Working with stakeholders such as Transport Customer Services, BCA and internal colleagues to understand issues behind complaint volumes.
Reviewing NPS performance (Onboarding, Corp Order, Digital Ease) and comparing against baselines, targets and YTD.
Using statistical and analytical methods to calculate averages, MoM changes, projections, run rates and uplifts.
Documenting learning and skills development for my Data Analyst apprenticeship.
Overall, my role is a mix of data analysis, insight generation, dashboard development and stakeholder communication, all aimed at improving the customer experience across Transport.
To what extent do you enjoy your programme?
5/5
I enjoy the programme a lot. I like that I’m learning real data skills while actually applying them to meaningful work, and I feel supported by my team.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes, I’ve learnt a lot of new skills and developed many of my existing ones. I’ve improved my data analysis skills in Excel and Power BI, learnt how to build dashboards, interpret NPS performance, and carry out complaint thematic reviews. I’ve also strengthened my ability to present insights clearly and work with stakeholders across the business.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well‑structured, with a good balance between on‑the‑job learning and taught content. The tasks I work on link clearly to the apprenticeship requirements, and I can see how my skills are developing over time.
How much support do you receive from your employer?
5/5
I receive a really good level of support from my employer. My manager, team and mentor are always available when I need help, and I feel encouraged to ask questions and develop my skills.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive good support from my training provider. They check in regularly, give clear guidance on my assessments, and are easy to contact when I need help with my portfolio or learning content.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
My qualification supports my role really well. The topics I’m learning link directly to my day‑to‑day work, especially data analysis, reporting and understanding customer insight, so I can apply new skills immediately.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, LBG offers things like social events, early careers networking sessions, wellbeing activities, and occasional volunteering opportunities. There are also apprentice meet‑ups and development sessions you can join.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
Yes, I would. It’s a really good culture and environment to work in, and I’ve felt supported throughout my apprenticeship.
What tips or advice would you give to others applying to Lloyds Banking Group?
Ask lots of questions, be yourself, and don’t worry about knowing everything, LBG is really supportive and they help you learn as you go.
