Post-Sale Apprentice Review

As a post-sale apprentice I support the team in all operations after a sale. Working across two task areas (post-sale and client service collections), my responsibilities vary weekly which keeps my role interesting. When working on general post-sale, I manage the inbox, handle client queries over email and on the phone, print invoices, and report updates on sale dashboards. When working on CSC, I update shipping spreadsheets and calendars, book shipments, and communicate with our shippers.

I feel that the programme is very well structured, beginning with onboarding for both the job and the apprenticeship, in which the timeline and organisation of the programme is outlined. From there, this is followed in stages to allow time for learning, growth and confidence.

I receive a lot of support from my line manager with weekly check-ins, as well as the wider team who are ready and willing to answer questions and show me their processes. I also had a buddy in the previous apprentice cohort who I could ask about my role as an apprentice and how to take those first steps into the working world. We also are provided with lots of support contacts in HR if further support is needed.

I receive a lot of support from my training provider in the form of monthly 1-1s, and tri-monthly progress reviews alongside my line manager. Learning is constantly reviewed at each stage to fill in any gaps and all information is relayed clearly. There is also a message function on our apprenticeship platform, which allows me to contact my coach with ease regarding any questions I may have. These are always responded to clearly and promptly.

I feel that my continued learning of business administration has informed my understanding of exactly where I fit into the team, the business and the wider industry. With this knowledge I am able to build a picture around the tasks I am working on and therefor complete them to a higher standard with all of the necessary information, which I may have missed if working only in the context of my own role. I have also completed many workshops on various skills within the workplace, which I have then in turn been able to apply.

Yes

I feel that the programme really aims to equip you with all the tools you need to build a rewarding and successful career. There is a great focus on individual futures, and discovering/developing one's best strengths. There is immense support from all around the business from some of the industry's top professionals, and being part of the apprentice cohort creates a lovely added layer of community.