Work Coach Review
at Department for Work and Pensions
Level 3 Apprenticeship
Recruitment
Herefordshire
Review Submitted: February 2026
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Over the pas couple of months we have completed a Part 1 and Part 2 training, and we have had 2 Consolidation learnings.
To what extent do you enjoy your programme?
5/5
The training is very intensive, but is a valuable learning need in becoming an effective work coach.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Each day there is something new that I am learning. I have learnt all about how to talk to customers and to ask the correct questions that will help them on their way to getting a job. I have also learnt that it is very important to use active listening and to try and build a good rapport with the customer.
Structure and Support
How well organised/structured is your programme?
4/5
At first I was a little overwhelmed with the amount of training and having to do the apprenticeship at the same time. However as time as moved on, I feel that I am getting to grips with both the training and the apprenticeship.
How much support do you receive from your employer?
5/5
My employer has been very supportive to me along with all the other work coaches who have been only to pleased to support me too. I really cannot fault any of them.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Considering I have not long been on the Apprenticeship, it is hard to say. However I do have a 1-2-1 meeting with my assessor today, where we will discuss where I need to go to from now on. This is a difficult one to score at this time, but what I have needed to know, they have provided for me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
At first I found it difficult, especially with all the training I have to do. Hopefully as I go through the apprenticeship, I will pick up some valuable lessons that will help me within my job role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, in the summer there is always get togethers, to do sports activities and events. I am very much looking forward to the summer, so that I can join in with those events and activities.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
I can only say good things about where I work and the people who work there. They are the most friendly, kind and supportive people I have ever worked with.
What tips or advice would you give to others applying to Department for Work and Pensions?
Be prepared for a lot of training, but the rewards are great. Plus you get to work with some amazing people who are supportive, friendly and are doing this job so they can make a difference to peoples lives.
Employment and Partnership co-ordinator
at Department for Work and Pensions
- Higher Level Apprenticeship
- Essex
-
4.4
Senior Operational Leader
at Department for Work and Pensions
- Degree Apprenticeship
- Staines-upon-Thames
-
3.8
