Administrative officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Government
Hastings, East Sussex
Review Submitted: February 2026
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
The Majority of my roll is to take phone calls from the general public and to complete casework.
To what extent do you enjoy your programme?
4/5
I found the program informative and was given a day a week to focus on my apprenticeship which was helpful.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I feel that I was able to develop my customer service skills further and gained useful English and Maths skills.
Structure and Support
How well organised/structured is your programme?
4/5
The course was well structured and delivered by the training provider.
How much support do you receive from your employer?
4/5
We were given a day per week away from our normal working routine to concentrate on our apprenticeships which was quite helpful.
How much support do you receive from your training provider when working towards your qualifications?
4/5
We received good support from the training provider who was always available to provide support and advice.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that the course covered a lot of useful information and it is good that I was able to gain a new qualification once the course was completed.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I am not aware of many extra-curricular activities.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
The Department for Work and Pensions provides stable employment and is supportive of staff.
What tips or advice would you give to others applying to Department for Work and Pensions?
I would advise anyone applying to the Department for Work and Pensions to ask question at the interview so that they are clear what the job role requires and are aware of what a real work day looks like,
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