End User Computer Engineer Review

I provide hands‑on technical support to colleagues across local sites, helping resolve hardware, software, telephony and account issues while maintaining high standards of cyber security and compliance. The role involves device and asset management, supporting network and infrastructure checks, working with central teams on escalations and projects, and ensuring that the technology used by frontline DWP services is reliable and secure. Day‑to‑day, I help keep the site running by troubleshooting problems quickly, supporting rollouts and updates, and acting as a bridge between operational staff and national digital teams.

My apprenticeship programme is well organised and structured, with a good balance of support and hands‑on learning. I have regular one‑to‑one sessions with my coach, which helps me stay on track and review my progress, and I also get consistent support from the business through my manager and colleagues when I’m learning new tasks. The workshops are really useful too, because they give me the chance to build my technical knowledge, ask questions and link what I learn back to my day‑to‑day work.

I receive a lot of support from my employer, and DWP really go above and beyond to help apprentices succeed. We have regular apprentice meet‑ups where we can learn from others, share experiences and stay connected. I also get one‑to‑one support whenever I need it, which makes a big difference when I’m learning new tasks or working on my portfolio. On top of that, DWP arrange trips to other sites so I can build my knowledge, see different parts of the organisation, and understand how the wider digital teams operate. Overall, the support is consistent, accessible and genuinely helps me develop.

I get a lot of support from my training provider, Leep Talent, and they’ve been very supportive throughout the programme. They’re easy to contact when I need help, and they always give clear guidance on my coursework, evidence, and what I need to do for each milestone. The resources, feedback and regular check‑ins make it much easier to stay on track with my qualifications, and I feel like they genuinely want me to do well and progress.

I feel that my qualification through Leep Talent really helps me perform better in my role because the learning links directly to the tasks I do day‑to‑day. The workshops and coursework give me the technical foundations I need, like understanding networks, cyber security and device management, which makes my practical work at DWP easier and more confident. The structured learning also helps me understand why things work the way they do, not just how to do them, so I can troubleshoot more effectively and pick things up faster on site.

Yes

It’s a supportive place to work, especially for apprentices, with plenty of opportunities to learn, develop and get involved in different parts of the organisation. The teams are friendly, managers are approachable, and there’s a strong focus on helping you build your skills and confidence. I’ve had great support through one‑to‑ones, training, site visits and apprentice events, which has made my experience really positive and something I’d happily recommend to others.