End User Computing Analyst Review

Item: End User Computing Analyst at Department for Work and Pensions
Rating: 4.9
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Information Technology

London

Review Submitted: February 2026

Overall Rating

4.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I provide frontline digital support to colleagues across the department. Day-to-day, I help resolve technical issues, offer guidance on DWP systems and devices, and ensure users can work effectively with the technology available to them. This involves diagnosing problems, escalating more complex issues when necessary, and delivering clear, practical advice to improve the user experience.

To what extent do you enjoy your programme?

5/5

I enjoyed my ICT Level 3 apprenticeship as it helped me build practical technical skills and apply them directly in my role. The mix of learning and hands‑on experience made the programme engaging and valuable for my development

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Yes - through the apprenticeship I learned new technical skills and strengthened my existing knowledge. I developed more confidence in troubleshooting, improved my understanding of digital tools and systems, and enhanced my problem‑solving and customer‑support skills.

Structure and Support

How well organised/structured is your programme?

5/5

My programme was well organised and structured, with a clear plan of learning, regular support, and assessments that aligned well with the practical work I was doing. The structure helped me stay on track and build my skills steadily throughout the apprenticeship.

How much support do you receive from your employer?

5/5

I received strong support throughout the programme, especially from my manager, who consistently provided guidance, encouragement, and opportunities to develop my skills. Their support, along with that of my colleagues, made a significant difference to my progress and confidence during the apprenticeship.

How much support do you receive from your training provider when working towards your qualifications?

4/5

I received excellent support from my training provider, particularly from my work coach, who was consistently helpful, responsive, and encouraging. Their guidance made it much easier to stay on track and feel confident while working towards my qualifications.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

My qualification has helped me perform better in my role by strengthening my technical knowledge and giving me more confidence when supporting colleagues. The learning from my training provider linked well with the practical work I do each day, which made it easier to apply new skills directly in my department's TechBar environment.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Yes, there are several extra‑curricular activities available at work, including social events, professional networking opportunities, and wider DWP initiatives that staff can get involved in. These activities help build connections across teams and offer a nice balance alongside day‑to‑day work.

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

Yes, I would recommend the Department for Work and Pensions as a place to work. It offers great opportunities to develop your skills, progress your career, and get involved in meaningful work. The colleagues are supportive, the culture is collaborative, and the Civil Service as a whole is a good place to work, with strong values and plenty of room to grow.

What tips or advice would you give to others applying to Department for Work and Pensions?

My advice for anyone applying to the Department for Work and Pensions is to be yourself and show genuine interest in the work of the department. Highlight your transferable skills and take time to understand the Civil Service behaviours, as they are key to the application and interview process. Most importantly, be open to learning - DWP offers great development opportunities, supportive colleagues, and plenty of room to grow your career.

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