Team Leader Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Dudley, West Midlands
Review Submitted: February 2026
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a team leader, I distribute work to employees and manage them throughout the day.
I spent 20% of my time completing theoretical work for this apprenticeship
I spent 20% of my time completing theoretical work for this apprenticeship
To what extent do you enjoy your programme?
3/5
The programme was challenging and not very social as I had little contact with any other learners
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have built a lot of confidence and knowledge to back up my leadership decisions
Structure and Support
How well organised/structured is your programme?
4/5
It is hard to say as mine was broken up by maternity leave, but for the most part it was well organised
How much support do you receive from your employer?
5/5
Very supportive and accommodating
How much support do you receive from your training provider when working towards your qualifications?
4/5
My first couple tutors were less supportive but my final tutor following maternity leave was extremely supportive and helped me get a distiction
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am a lot more confident in my knowledge now
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Lots of events and opportunities, I haven't taken any on yet
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
It is a very secure and flexible department to be in
What tips or advice would you give to others applying to Department for Work and Pensions?
Work hard on your application, STAR profiles, ask someone to check your writing and help to improve
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