Compliance Officer Review

Item: Compliance Officer at Department for Work and Pensions
Rating: 4.1
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Government

Birkenhead

Review Submitted: February 2026

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

5/5 - Skills Development

4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

interacting with customers to establish veracity of benefit claims and gather evidence to confirm any over or underpayment.

To what extent do you enjoy your programme?

3/5

content is interesting but almost entirely self-led learning.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

learned about legislation which helps me understand my job better.

Structure and Support

How well organised/structured is your programme?

3/5

learning on the job is great, but the apprenticeship is almost entirely self-led learning.

How much support do you receive from your employer?

5/5

Very hands-on support from employer, plenty of support from colleagues and mentors.

How much support do you receive from your training provider when working towards your qualifications?

2/5

Not much interaction with training provider, tasks are set monthly but other than that, involvement is very minimal. That said, I enjoy self led learning.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

completing the monthly tasks requires one to actively learn about legislation and policy which really helps understand my role.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

lots of clubs and out of work activities

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

Excellent work-life balance, high level of support as a new starter, good comradery in office, pay is great, pension is amazing.

What tips or advice would you give to others applying to Department for Work and Pensions?

apply for as many roles as possible even if they don't sound completely relevant to current experience. Support for new starters is great and it's very possible to move around within the organisation once you've trained up.

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