Customer Success Associate Review

Item: Customer Success Associate at ProspectSoft Ltd
Rating: 4.4
Author: Anonymous

at ProspectSoft Ltd

Placement (10 Months+)

Customer Service

Oxford

Review Submitted: August 2022

Overall Rating

4.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4.3/5 - Skills Development

4.5/5 - Support and Guidance

4.5/5 - Company Culture

4/5 - Overall Experience

5/5 - Future Career Prospects

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis.

I chase customers to book in calls with us with the aim of successfully getting them onboarded, sometimes conduct welcome and training calls with customers, help them to configure their CRM with things such as quote documents, email signatures, bulk updates on Excel etc. and also help out on the online chat portal by answering customer questions. I also write help articles for our documents page.

Were you given much responsibility during your placement / internship?

Yes, we were able to do some training calls with customers as well as handling our own customers taking them through onboarding into success.

Please rate how meaningful the work you were doing was

4/5

Skills Development

Have you learnt any new skills, or developed your existing skills?

I have developed on my communication skills through speaking to customers either on the phone or on training calls, my Excel and Word skills. My awareness of how businesses run and what their priorities are has grown a lot as you have to understand this in order to understand which features in the CRM will help them.

How would you rate the training provided during your experience?

5/5

How would you rate your development of industry-specific skills during the experience?

4/5

How would you rate your development of personal / soft skills during the experience?

4/5

Please rate how these skills have helped you in your career development

4/5

Support and Guidance

How much support and guidance did you receive during your placement / internship?

My manager was extremely helpful and great at supporting us whenever we needed it. Other colleagues from different departments were also great at responding with help.

How would you rate the support and guidance from your line manager?

5/5

How would you rate the support and guidance from the wider team?

4/5

Company Culture

What was the company culture and general atmosphere like?

Everyone gets on extremely well and everyone in the company is so approachable and friendly, work socials are always lots of fun. Culture is good when everyone is in the office, would have liked that more to get to know everyone better.

How would you rate the inclusiveness of the culture?

5/5

How would you rate the social opportunities?

4/5

How would you rate the diversity initiatives?

4/5

How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

5/5

Overall Experience

To what extent did you enjoy your placement / internship?

It was really great meeting so many new people, learning lots of new skills and having such a friendly culture where everyone got on. I have really enjoyed the past 13 months, it has gone by so quickly!